Welcome to Reconovo ("Reconovo", "we", "our", or "us"). We are committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use the Reconovo platform and related services.
By using Reconovo, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Account Information
- Name
- Company name
- Email address
- Phone number (optional)
- Login credentials
Business Information
- Customer and supplier information
- Invoice details
- Payment records
- Credit memo information
- Ledger balances
- Reconciliation reports
- Uploaded documents and attachments
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Date and time of access
- Login history
- Cookies and similar technologies
Integration Information
If you connect Reconovo with third-party accounting systems such as QuickBooks Online or other accounting applications, we may access only the information necessary to perform synchronization and reconciliation functions as authorized by you.
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Create and manage user accounts
- Process invoices, payments, credit memos, and reconciliations
- Facilitate collaboration between customers and suppliers
- Send approval requests and automated reminders
- Improve platform functionality and user experience
- Provide customer support
- Detect fraud and unauthorized activity
- Comply with legal obligations
- Maintain audit logs and security records
3. Data Sharing
We do not sell your personal information.
We may share information only:
- With authorized users within your organization
- With your designated customers and suppliers as required for reconciliation
- With trusted third-party service providers who assist in operating the platform
- When required by law or legal process
- To protect our legal rights and prevent fraud
All third-party service providers are required to protect your information and use it only for the services they provide.
4. Data Security
Reconovo employs commercially reasonable administrative, technical, and organizational safeguards to protect your information, including:
- Encrypted HTTPS connections
- Role-based access controls
- Secure authentication
- Audit logs
- Data backups
- Continuous security monitoring
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
5. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Customers may request deletion of their account, subject to applicable legal and regulatory retention requirements.
6. Cookies
Reconovo uses cookies and similar technologies to:
- Maintain user sessions
- Improve website performance
- Remember user preferences
- Analyze platform usage
- Enhance security
You may configure your browser to reject cookies; however, certain features of the platform may not function properly.
7. Third-Party Integrations
Reconovo may integrate with third-party applications including accounting systems and email providers.
These third-party services maintain their own privacy policies. We encourage users to review those policies before enabling integrations.
8. International Data Transfers
Your information may be processed or stored in countries other than your own depending on the hosting infrastructure and service providers used. We take reasonable measures to ensure that appropriate safeguards are in place to protect your information.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing activities
- Request a copy of your personal data
- Withdraw consent where applicable
Requests may be submitted using the contact details provided below.
10. Children's Privacy
Reconovo is intended solely for business users and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the Effective Date or by providing notice through the platform or email where appropriate.
Continued use of the platform after such changes constitutes acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:
Reconovo
Email: support@reconovo.com
Website: www.reconovo.com